Return & Refund Policy

This Return & Refund Policy applies to purchases made on cabelohair.com, the United States storefront of Cabelo – The Art of Hair, a business operating from Ontario, Canada.

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You must provide proof of purchase.

How to Start a Return

Email us at support@cabelohair.com with your order number and the item(s) you would like to return. If your return is approved, we will provide return instructions and a return shipping label where applicable.

Items sent back without first requesting a return will not be accepted.

Return Address

All returns are processed at our Canadian business location:

Cabelo - The Art of Hair
98 Broadway
Orangeville, ON L9W 1J9
Canada

Damages, Defects, and Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and provide a resolution.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, including opened personal care products, gift cards, final sale items, hazardous materials, flammable liquids, or gases.

If you are unsure whether an item is eligible for return, contact us at support@cabelohair.com before initiating a return.

Exchanges

The fastest way to receive a different item is to complete the approved return process and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your financial institution to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@cabelohair.com.